Lefdal sucks
I bought my Nintendo Wii when it came out here in Norway. I stood in line early morning to get it. I was very excited about it, and I got one as #17 in line. I go to work, unpack the damn thing, hook it up to our TV here (yes, we’re all very hard working here at Opera), pop in Wii Sports. And it doesn’t work.
There’s two huge scratches in the disc. My Wii won’t read it. Great. I need a replacement, obviously. 1. On the same day, I call Lefdal’s central customer service. This is a central thing they have for all the stores in Norway. I fill them in on my problem, and they tell me to call the store myself, and give me the number. 2. I continously try to reach the store for a week. The number is either always busy, or never picked up. Great. 3. I call Lefdal’s central service again, and they tell me that “of course they won’t pick up, it’s christmas, and they don’t have time to talk on the phone.” Fine. They promise me to leave a ticket for the store in their internal support system, and promise me that the store will call me back. Probably on the same day, cause “our ticketing system is often checked.” Cool. 4. I don’t hear from Lefdal for 4 days. I have to leave for vacation in a few days, so I call them again. They tell me that unfortunately there’s no way of fixing this over the phone, so I have to go to the store with my receipt and the damaged disc. I can’t, cause I’m going home for vacation. My friend Erik Forsen offers to do it for me. Great guy. 5. Erik goes to Lefdal, with all the necessities. Goes to the repair desk. And here’s the perfect ending: “You have broken the disc yourself, we refuse to replace it for you.” And the game is not sold separately. Woopti-f’in-doo. I’ve sent an email to Nintendo explaining my situation, also very clearly disregarding the wrongful accusations. I haven’t heard from them yet. Anybody got a clue what I can do here? Anybody got a Wii Sports copy they want to sell?
Accordring to Norwegian law, they have to prove that there are no doubt that you are to blame, since you complained this fast. Remember to refer to Forbrukerkjøpsloven (literally: the Consumer Purchase Law) If they are not able to do that, call Forbrukerrådet (the Norwegian Consumer Council), and eventually Forbrukertvistutvalget (the Consumer Dispute Panel). They ought to help you here, and Lefdal has lost several cases there before. Remember to demand compensation for the time you have spent on this.